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  • Writer's pictureOleg Lisitsyn

Client Management Tips for Successful Short-Term Rentals on Airbnb and VRBO

Updated: Jun 6, 2023

Managing clients is a critical aspect of running a successful short-term rental business on platforms such as Airbnb and VRBO. Here are some tips to help you effectively manage your clients and grow your business.

  1. Communication is Key: Good communication is essential in any business, but especially when it comes to short-term rentals. Respond to inquiries promptly, and be clear and concise in your communication with clients. This will help build trust and establish a good relationship.


  1. Offer Exceptional Customer Service: Providing exceptional customer service is a key factor in maintaining satisfied clients and positive reviews. Respond promptly to any questions or concerns, and go above and beyond to make their stay as comfortable and enjoyable as possible.

  2. Create a Welcoming Environment: A welcoming environment is essential in making clients feel at home. Provide clean, comfortable, and well-appointed rental properties, and include amenities such as Wi-Fi, cable TV, and basic supplies.

  3. Set Clear Rules and Guidelines: Setting clear rules and guidelines will help ensure a smooth rental process and avoid any misunderstandings. Be sure to communicate these rules clearly to your clients, and enforce them consistently.

  4. Offer Flexible Cancellation Policies: Offering flexible cancellation policies can help attract more clients, and can also help ensure that your properties are not left vacant during peak travel seasons. Consider offering flexible cancellation policies, such as the ability to reschedule for a different time or receive a refund for certain circumstances.


In conclusion, managing clients is a crucial part of running a successful short-term rental business on Airbnb and VRBO. By focusing on communication, customer service, a welcoming environment, clear rules and guidelines, and flexible cancellation policies, you can attract and retain happy clients, and grow your business.



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